Customer Support

- Your unique Emoonah designs will come in stylish Burlap pouches.

- If you are purchasing an item as a gift, we can add a gift message and send it to your recipient on your behalf.

Shipping

- Free Shipping!

- We ship via USPS Priority Mail and Tracking is included at no extra charge with Domestic orders.

- Expedited shipping is available, please coordinate with us if you have special timing requirements.

- International and Express shipping is available upon request.

- USPS First-Class Mail shipping time is 2-8 business days

- USPS Priority Mail shipping time is 1-3 business days

- International orders ship via USPS First-Class Mail International .

- Please be aware of your country’s customs, regulations, and taxes.

- All international fees and taxes are the responsibility of the customer.

- We gladly accept returns, exchange, and a Cancelations

- Just contact us within 7 day of delivery Ship items back to us within 14 days of delivery

- Request a cancellation within 2 days of purchase

- Buyers are responsible for return shipping costs.

- If the item is not returned in its original condition, the buyer is responsible for any loss in value.

- Customized, personalized and sale item orders are not returnable unless thy arrive damaged or defective .

- If a credit is issued it will not include original shipping charges.

- Emoonah will only use your shipping and billing address, and contact information

.- To communicate with you about your order

.- To fulfill your order

- .For legal reasons (like paying taxes)